Premium Rate Service

Management Control, information and reporting

BT agilemedia offers the following management control, information and reporting packages.

BT Inbound Architect

BT Inbound Architect is a web-based portal that provides secure access to your call data and access to BT's reporting and call routing control services.

Features include:

• Easy access to reports and controls via the internet using a standard web browser
• Information that helps you decide on how best to maximise call completion
• The ability to change the percentage of calls routed to different termination points

BT Inbound Analyst

BT InBound Analyst enables you to monitor premium rate call activity and extract maximum value from incoming calls. Working in conjunction with BT-provided Raw Call Data, InBound Analyst combines a suite of pre-set report with ad hoc tools to allow you to analyse your call data, plot trends and extract the management information vital to the efficient running of your business.

InBound Analyst gives you the capability of developing your own customised reports via an easy-to-use menu system and graphical interface.

Features include:

• Drill-down capability from top-level reports to finer levels of detail
• Daily Raw Call Data provided next day
• Option of direct data feed via a secure version of FTP or e-mail
• Raw Call Data storage and historical trend analysis
• Outputs to screen, printer, comma delimited files or Excel
• Easy download via the web

Enhanced Information Statistics (EIS)

As part of Inbound Analyst, EIS allows you to investigate your call handling performance by viewing historical reports on individual numbers. EIS reports provide a graphic overview of the last two weeks' data for each requested phone number.

EIS statistics include:

• Call Volume Analysis
• Average Call Duration
• Time of Day Call Analysis
• Effective Call Duration
• Geographic Call Analysis
• Enhanced Graphic Analysis
• Ineffective Call Analysis
• Repeat Call Analysis

Rapid reports

Rapid reports allow you to view calls made to specific numbers in near real-time.

Features include:

• The ability to drill down by answer centre and view destination statistics
• The ability to drill down to individual reports and add service numbers together into logical groups to summarise call counts
• Reports can identify reasons why various calls are ineffective